Our stakeholders

Stakeholder engagement and transparency are inherent in our work and central to our certification processes. Biomass Producers and Certification Bodies must undertake stakeholder consultation, the former when conducting a Supply Base Evaluation and the latter when auditing those Biomass Producers. Details of the stakeholder consultation must be published by both the Biomass Producer and the Certification Body.

In addition to the requirements of our certification processes, engagement with our many and diverse stakeholders is an essential part of our operations. Our aim is to be open and transparent in all that we do and we make use of a variety of communications channels in our attempt to achieve that.

We encourage all stakeholders to make contact and get involved in the work of SBP, in the interests of improving the understanding and acceptability of its certification system and improving its standards and processes. Please leave any feedback, comments or views here.

Our Complaints Procedure explains the process to be followed in the event of a complaint against the activities of SBP, an SBP Certification Body or an SBP Certificate Holder. If you wish to submit a complaint, please complete the form on our Get in touch page.

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