Report an incident

Protecting the integrity of our certification scheme

Report incidents confidentially to help safeguard the credibility of SBP certification.

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Our incident handling procedure

Our incident handling procedure provides a clear and systematic process for responding to issues that may threaten the reputation, credibility or integrity of our certification scheme. Anyone can report an incident, including Certification Bodies, Certificate Holders, regulators, NGOs, industry partners, or any stakeholder groups.

Incidents may relate to concerns such as suspected fraud, unethical behaviour, questionable business practices, potential non‑conformities, or risks to scheme integrity. Reports can be submitted openly, confidentially or anonymously.

This procedure is separate from our appeals and complaints procedures and is designed to address issues that fall outside those pathways, in particular matters with implications for scheme integrity. The detailed process is described in our incident handling procedure, available in the Process and Policy Documents section.